Threat Assessment Training

In today’s society a business’ staff members may encounter agitated or volatile individuals who could cause significant damage to the business’ reputation and staff member’s safety if the situations are not recognized & resolved expeditiously.  PRS offers Threat Assessment training covering this topic holistically.  The block sections may be chosen in a coupling (2) and each coupling will constitute a full day (6 hours’ worth) of instruction from our Senior Consultant(s).  The coupling may be mixed & matched with any of the blocks that are available from this list provided.


1.    Workplace Violence (WV) – not just a volatile act

a.    Understanding exactly what is WV

b.    Understanding common precursors listed as WV issues

i.    Bullying, Harassment (including sexual), Intimidation,
Domestic (intimate) Partner Violence, Stalking, Mental Health Issues

c.    Understanding how these escalate to WV

d.    Understanding your basic duties & responsibilities

e.    Case Scenarios

2.    Workplace Violence (WV) – It Can Become Volatile

a.    Understanding Common WV Traits

b.    Understanding the Progression to a Violent Act

c.    Understanding Regulatory Compliance Issues & Your Liabilities

d.    Understanding the Basics of Threat Assessments

e.    Case Scenarios

3.    Active Shooter

a.    Understanding the Motives behind the Active Shooter

i.    How it Differs from the WV perpetrator

ii.    FBI extensive research to-date

b.    Understanding Preparation Policies/Procedures

i.    Are there any things to look for or Warning Signs

1.    Unusual Activity and/or Unusual Persons

ii.    A Review of Several Programs in Place

iii.    Most Common Agreed Upon Methodology of Prep

1.    Run, Hide, Fight

iv.    What can you do to Prepare for an Active Shooter

c.    Case Scenarios to Determine how to Best Plan on Handling

4.    Dealing with Difficult People (Client/Customer/Employee)

a.    Understanding Conflict

b.    Understanding Your Reactions

c.    Conflict Resolution and Communication Skills

d.    Preparation for Communications

i.    Understanding Others

ii.    Steps to De-Escalate

e.    “SCAN” Technique

f.    Hands-On Scenarios to Practice Techniques

5.    How to Deal with Intoxicated/Aggressive Individuals

a.    Listen; Sometimes they only need to vent

b.    Your Reactions

i.    Body Language, Body Positioning/Posturing

c.    Your Communications

i.    Get Them Thinking – Ask Questions, Understand Their Grievance,

d.    Lay Out Consequences for Their Behavior

i.    Explain Why they have to Leave

e.    Hands-On Scenarios to Practice Techniques

6.    Dealing with Mentally Unstable Customers & Aggressive Calls

a.    Mental Illness & Violence

i.    Mental Illness more Violent in Facilities than on the Street

ii.    Character Disorders more Violent on the Street

b.    Mentally Ill Often Looking for Controls

i.    Most are Fairly Cognitive if not Acting Out; just need to be listened to

c.    When you get an Aggressive or Threatening Caller

d.    Attempt to Engage in Conversation

e.    Emotions are Up for Those in Conflict

i.    Cognitive Processing Helps Lower Emotions

ii.    Use the Yes-But, “ABC” Technique to Get to Resolve

f.    Practice Scenarios


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